Travel Advisors

¹ Travel Advisor Commission Inquiry Process

Timeline Payments

Commissions are processed once a month typically for the previous month’s departures; however, the processing dates don’t always align with the calendar month.  Due to the processing calendar, payment of commissions usually occurs 45-60 days after departure.

Open Inquiry

In order to streamline the process and provide better tracking, all inquiries are to go to Onyx CenterSource (Wyndham Hotels & Resorts commissions processing vendor) directly.

Onyx members: Visit Onyx to research and open inquiries

Non-members: please submit the Minimum Inquiry Requirements to Web Assistance

• Please do not contact the hotel property directly.
• Inquiries should be opened no earlier than 60 days after date-of-departure (DOD)
• Inquiries received more than 180 days after DOD will not be processed.
• Only reservations with a valid Travel Advisor number (ARC/IATA/CLIA/TRUE/GSO Pseudo) are processed through the central commission process.
• Travel advisors are required to reconcile their payments prior to contacting Onyx CenterSource for assistance.

Onyx Contact Information

• Global Toll Free: +1-888-417-4811
• Web Assistance: Onyx Assistance

Inquiry Timeline

• Onyx CenterSource will respond to inquiries within ten business days after submitted.
• Any inquiries outside of the 180 day window will not be addressed.

Important

Any group reservation made directly with the hotel using a rate plan that starts with CG or doesn’t contain a travel advisor number falls outside of the commission process. WHR is not responsible for accurate and on-time payment of these group commissions as it’s the sole responsibility of the hotel property to process the payment at that point.

For additional questions or if your inquiry could not be resolved by Onyx, please contact Wyndham Hotels & Resorts at 973-753-8831 (option 3) or email at central.commissions@wyndham.com

Wyndham Hotels & Resorts Central Commission Department

22 Sylvan Way, Parsippany, NJ.  07054

Phone: (973) 753-8831 / Fax: (973) 753- 8834

central.commissions@wyndham.com

Minimum Inquiry Requirements

Bookings that are submitted for research should have the following information:

• Your Travel Advisor Number*
• Confirmation Number *
• Guest Name*
• Arrival/Departure Date (mm/dd/yyyy)*
• Hotel ID Number, Brand/Address (Ramada, Super 8, Days Inn, etc.)
• Number of Night and Rooms
• Total Revenue (estimated)
• Total Commission (estimated)
• Data submitted in Excel will result in faster response times

* Required field

²Get access to this discounted rate by booking your rate access code in the GDS or through your online booking tool using your preferred rate. Master chain code WR.

Best Available Rate (BAR) means best, non-qualified, unrestricted, publicly available rate on wyndhamhotels.com for the hotel with equivalent terms, date and accommodations requested. Savings are discounted from property’s BAR excluding taxes, resort/service fees, incidentals, gratuities, or additional per room, per night charges. Offer is subject to cancellation or change at any time and void where prohibited by law. Credit guarantee and reservation policies may vary by hotel; please inquire at time of reservation. Advanced reservations are required. Offer is subject to availability at participating hotels. Blackout dates and certain restrictions may apply. Offer is not valid for walk-in reservations or if hotel is called directly. Commissions will be paid in accordance with the Wyndham Hotels & Resorts standard commission policy. Offer cannot be combined with any other discounts, offers, group rates, or special promotions.

³ This rate is only available to accredited travel advisors and a valid IATA, CLIA, TRUE or ARC card is required at time of check-in for eligibility. Savings are discounted from property’s BAR excluding taxes, resort/service fees, incidentals, gratuities, or additional per room, per night charges.
Offer is subject to cancellation or change at any time and void where prohibited by law. A maximum of two rooms per night are able to be booked with this discount code. Reservation must be guaranteed with a credit card. Offer is not transferable and travel agent must be a registered guest on the reservation. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Wyndham reserves the right to restrict this offer at any time without notice.

⁴ Void where prohibited by law. All U.S. and Canadian travel agents with active IATA memberships who have graduated from the Wyndham Wise training course within the calendar month will be entered to win a U.S. $50 Travel Agent University gift card. All international agents who have graduated from Wyndham Wise training course within the calendar month will be entered to win a U.S. $50 e-gift card. Winners will be randomly selected, and notified, within 10 business days of the following month. Winner will receive the gift card within 6 to 8 weeks. Gift card has its own terms and conditions.